Shipping & Returns

Effective Date: 9/13/2023

Thank you for shopping with BaxterDog Media. We want your order to arrive safely and for you to feel confident when purchasing from our store. Please review our shipping and return policies below.

Shipping Policy

Order Availability

All orders are subject to product availability. If an item is not in stock at the time your order is placed, we will notify you and refund the total amount of your order using the original method of payment.

Delivery Locations

Items offered on our website are available for delivery to addresses within the United States.

Shipments outside of the United States may be available by request. Please contact us at contact@baxterdog.com for shipping questions or international shipping requests.

Delivery Times

Estimated delivery times may be provided once your order is placed. Delivery times are estimates only and begin from the date your order ships, not the date the order is placed.

Delivery times are intended as a guide and may vary depending on order processing, product availability, carrier delays, holidays, weather, or other circumstances outside of our control.

Business days are Monday through Friday, excluding holidays.

Shipping Costs

Shipping costs are based on the weight of your order and the available delivery method.

To view shipping costs, add the items you would like to purchase to your cart and proceed to checkout. Shipping charges will be displayed before you complete your purchase.

Free shipping promotions, if available, will be clearly stated on our website.

Damaged Items During Shipping

If your order arrives damaged, please take photos of the damaged packaging and item as soon as possible and contact us within 48 hours of delivery.

You can contact us at contact@baxterdog.com. We will review the issue and work with you to resolve it as quickly as possible.

Return Policy

Return Period

You have 30 days from the date of purchase to request a return.

To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

Non-Returnable Items

The following items are not eligible for return:

Items on sale or clearance
Gift cards
Personalized or customized items
Perishable goods

Return Process

Before returning any item, please contact our customer service team for return instructions.

Email: contact@baxterdog.com

Please do not send items back before contacting us. We will provide return instructions and let you know where the item should be sent.

Return Shipping

Customers are responsible for paying their own shipping costs when returning an item, unless otherwise approved by BaxterDog Media.

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If your return is approved, your refund will be processed to your original payment method within 5–7 business days.

Please note that your bank or credit card provider may take additional time to post the refund to your account.

Exchanges

If you need an exchange due to damage or defect, please contact us within the return period.

We will replace items if they are defective or damaged. If the same item is not available, we will provide a full refund.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please take photos immediately and contact us within 48 hours of delivery.

We will review the issue and work with you to make it right.

Questions

If you have any questions about shipping, returns, exchanges, damaged items, or your order, please contact us:

Email: contact@baxterdog.com